Company policies
We are committed to providing you with the highest possible customer service standards and information, ensuring our products and plans are clear, upfront and honest.
View our company policies:
Acceptable and Fair Use Policy
Appointment of Authorised Representative
Critical Information Summaries
Customer Relationship Agreement
Financial Hardship Policy
Privacy Policy
Summary of Compliant Handling Process
Refunds Policy
Delivery Policy
What you need to know
Telecommunications Consumer Protection Code
Frankston Internet is committed to providing a service that customers know and are confident it is in a compliant manner. As a member of the telecommunications industry, we are regulated by the Federal Government and bound by;
Commonwealth and state legislation – such as the Telecommunications Act (1997) the Australian Consumer Law (2010) and Privacy laws (incorporating the Australian Privacy Principles).
Industry codes and guidelines – such as the Telecommunications Consumer Protection (TCP) Code C628:2012
Our own internal policies and procedures.
The TCP Code is a code of conduct for the Telecommunications Industry in Australia. It provides community safeguards in the areas of sales, service and contracts, billing, credit and debt management, changing suppliers, and complaint handling.
View further information on the TCP Code. (TCP-C628_2012_May2012-Corrected-July12.pdf)