Privacy-Policy

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Information Collection and Use

At Frankston Internet Pty Ltd, in order to provide our services and/or to improve our users and visitors experience we may collect information from our website visitors, enquiries and customers. Personal information such as (but not limited to) name, business name, email, contact numbers and credit card details may be requested through relevant and suitable channels such as telephone, email, website enquiry forms, or general account registration forms. Account usernames and passwords for relevant services may be also collected and stored enabling users to access our secure sites.

In order to access and/or improve our services, cookies (a piece of text placed/stored by a user’s web browser for record keeping) may be used. Cookies are generally used to enable our online services, to manage and improve our visitor’s experiences and to improve our advertising and or web traffic monitoring. Depending on a user’s web browser and settings, computers can be configured to accept or reject cookies, or they can be deleted and/or may expire after a period of time. In some instances if cookies are disabled it may affect access to some of all of the content and facilities on our website.

In order for Frankston Internet Pty Ltd to provide its services, information of account and service usage, billing and reports and may be stored securely online for a limited period of time. See Standard Form of Agreement and Customer Relationship Agreement for relevant service. Such information will only be used in order to provide user’s relevant Frankston Internet Pty Ltd services and/or to provide support or to improve our services to our customers.

We will be open and clear about the information we collect and what we do with information you provide. If you do not wish to receive information from Frankston Internet Pty Ltd, unless required to use our services, you can opt out at any time. We also abide by a strict Code of Practice that demands we handle your personal details responsibly. This Code also requires that we act fairly and honestly in all of our customer transactions.

Security of Information

Strict guidelines are followed to ensure our users and customers’ information is protected, such guidelines include but are not limited to secure websites for collecting and storing information, secure hosting sites requiring authorized access, dedicated processes for information collection and data management, and strict training policies.

All information will be kept confidential to the best of our ability; however, due to the nature of online communication we cannot guarantee the security of transmissions which occur beyond our security control limitations. Third party providers may be used for storage of system information and personal information, with stringent measures in place to ensure the highest level of security and secure practices are adopted by each providers.
In line with the Terms and Conditions of Frankston Internet Pty Ltd services; account holders and users are responsible for securely managing their account access/login details. Frankston Internet Pty Ltd will take no responsibility for the mismanagement or disclosure of account access/login details on the customers’ behalf.

Accuracy of Information

We will where possible keep all information on our users/account holders up to date and relevant. However in many instances user information can be controlled online via the user’s secure web account access, providing them the ability to update allowed information. We may also from time to time through numerous methods of contact request up to date information.

External Links

Where there are links to external sites, unless through direct supply of our services, Frankston Internet Pty Ltd are not responsible for the information or data collection processes these external sites manage.

Customer Access

Customers are secured by personal username and password, no details are accessible regarding passwords by any staff and information is stored with secure access only by the individual creator, customers can request a change of password or new password by the registered email address.
Account change requests will require verification, no information nor account transfers will be undertaken without the authorised consent of the main account holder.

Customer information obtained for account management

Due to the nature of the services provided, there are minimum details required to gain access to Frankston Internet PTY LTD services (but not limited to):
First Name
Last Name
Phone
Email
Address

How we disclose your information

We may disclose your information to third parties who provide services to us, including organisations and contractors that assist us with the purposes for which we use your information. These services include:
customer inquiries
installation, maintenance and repair services
mailing operations, billing and debt-recovery functions
information technology and network services
We may also disclose your information:
to your authorized representatives or advisers, or when you ask us to do so
to other telecommunication and information service providers to provide porting and/or information regarding your existing contracts or services to the manager of the Integrated Public Number Database (IPND), and other organisations as required or authorized by law to law enforcement and national security agencies, and other government and regulatory authorities as required or authorized by law to third parties who assist us to manage or develop our business and corporate strategies and functions, including our corporate risk or funding functions for the purposes of facilitating or implementing a transfer/sale of all or part of our assets or business

Contact Us

If you wish to discuss our Privacy policy in further detail please contact our office on 03 9039 5550 or via email at privacy@franktel.com.au
Frankston Internet PTY LTD